RETURN/EXCHANGE POLICY
Information needed to know for restrictions and processes of exchanging or returning an item with us.
IMPORTANT INFORMATION ABOUT SIZING
SIZES AND SIZE CONVERSIONS
Sizes in the size chart are considered close estimates and sometimes vary from each individual brand, size to size, and hat to hat. For example, one hat size 7 3/8 could be slightly tighter or looser than another size 7 3/8 of the same hat. But for the most part, sizing should be pretty consistent for each brand. Any Returns due to wrong sizing are not the responsibility of www.myhatstop.com / www.hatstopdrops.com and will NOT be treated as an error by us. If you are concerned about the size fitting perfectly. We highly recommended you shop at your local hat store so you can try on the hats/items.
NONREFUNDABLE ITEMS/SERVICES
NONREFUNDABLE / All SALES ARE FINAL
Gift cards bought at the store.
E-Gift cards bought online or in-store.
Socks that look like they were taken out of the package or plastic hooks. Socks that look like they were pulled apart from packaging can not be exchanged or returned due to hygiene reasons.
Underwear sales are all final and can't be refunded back or exchanged due to hygiene reasons. It's because underwear can be easily taken out of the packaging and tried on and then put back into the packaging. All sales are final on underwear.
All deeply discounted items on sale/clearance items can not be returned or exchanged. All sales are final on those items. (unless there was a defect then only can they exchange or return the sale/clearance item)
All face masks, ski masks, face wraps, balaclava, neoprene facemasks, or anything that goes over your mouth. All sales would be final on that due to contiguous diseases that can be passed along with those products. All sales are final with no exception to returns or exchanges.
Pre-orders are not refundable or exchangeable. The only exception would be that if a product has a defect then we could return or exchange the order if we can't replace it for the same item ordered.
PRE-ORDER POLICY
ALL SALES ARE FINAL ON PRE-ORDER ITEMS.
There are no exchanges allowed on pre-order items.
There are no cancellations allowed on pre-order items.
Orders combined with in-stock and pre-order items will be automatically canceled without notice and charged a 10% cancellation fee.
Please place your pre-orders separately from in-stock items on the website since it normally takes a few extra weeks to deliver your pre-orders. If you mix the in-stock items with your pre-orders the delivery time for the in-stock items will increase.
Pre-orders typically take 8-12 weeks to deliver to you. Please note that if we get the item in sooner, we will ship them to you sooner.
Sometimes delays happen. Suppose an order takes more than 8-12 weeks to reach you. It could be because of an out-of-stock fabric, a really high-demand type of style of hat, or something delayed in the manufacturing side of things. !PLEASE NOTE YOU CAN NOT CANCEL FOR ANY REASON BECAUSE OF A SHIPPING DELAY!
Please take your time and fill out your shipping information correctly. There is no rush since it is a time window that guarantees you get the item/items, and you can order any quantities you want.
All pre-order items have a ship date window on the pictures when you can most likely get your item shipped out to you.
We do not decide in which country the pre-orders are produced : China, Laos or Bangladesh. By buying a pre-order item, you agree that the item could be made in any New Era brand facility worldwide.
Orders can not be canceled, refunded, or exchanged because a customer did not like the location in which the pre-order item was made.
Pre-orders can only be exchanged if the item has a defect or the size is way off. If this happens, we can only exchange the item for the same or a similar item from the website. However, there will not be any refunds for the defective item from the pre-order.
By reading and placing an order with us for a pre-order you agree to all the terms and conditions listed.
CUSTOMER SHIPPING BACK POLICY
Please always use a shipping carrier with trackable shipping services when shipping back an item when you don't buy a prepaid shipping label from us.
Always save and store your tracking number just in case any problems emerge in transit.
Hatstop is not liable for lost or stolen packages during transit when the package is making its way back to us. That is why you should always buy a prepaid shipping label from us for coverage on the package being shipped back in transit.
Hatstop is not responsible for any item/items inside a package that are damaged in transit while making their way back to us. We highly recommend you buy shipping insurance just in case a package gets lost or damaged when shipping back the order yourself.
Please make sure you ship the correct item/items back to us. For any errors in the order when shipping back an item/items to us. All of the shipping costs will have to be paid by the customer.
Make sure you know what's in the box and know the right item and quantity that are getting returned back to us or exchanged. Hatstop only receives what you ship back and if anything is short where we are missing an item. Hatstop will not be liable for any shortages or missing items claimed by the customer that they ship back to us. Please always count your items and make sure you are sending back the correct items.
Sometimes shipping carriers deliver to the wrong address. If this happens when you ship an order back to us by yourself then hatstop is not responsible for getting that package back.
We are also not responsible for packages that claim they were delivered by the carrier but were never received at Hatstop. The customer would have to find out what happened to the package. All the liability will be for the customer.
ONLINE RETURNS TO STORE POLICY
PROCESS WHEN RETURNING ITEMS TO STORES
1. Click here to fine your local Hatstop store
2. Bring your item and packing slip that came with your order or know your order number.
3. Bring it to the store cashier to start the return for store credit or the exchange process. Please note that we only offer store credit and exchanges when coming to the stores. All Store credit will be issued on a Hatstop gift card or a E-gift card which can be redeemed online or in-store. Please Know we do not offer any returns when you buy a hat online and bring it back to a physical store.
4. Please note that if you paid with paypal online you are only able to exchange/return the order through mail by shipping it back to us. Paypal requires extra steps that stores can't due. If you bring your order to the store no one will be able to help you out. You would have to fill out a return/exchange form online. Click here
5. Please note that returns are different from In-store and online purchases. For online we offer a 30-day exchange and return policy. This only applies when returning an item through mail to us. Please note you can't get a refund when returning an item bought online to an in-store location. You can only get store credit or make an exchange.
6. Return/exchange guidelines and eligibility still apply on every purchase with Hatstop instore and online at www.hatstopdrops.com / www.myhatstop.com
RETURN/EXCHANGE POLICY
(USA) ORDERS AND INTERNATIONAL ORDERS
1. You got 30 days(USA ORDERS) and 45 days(INTERNATIONAL ORDERS) from the date of the purchase to return an item(s) for a refund or exchange an item. (shipping costs are not refundable) on any order unless it was a mistake by us or a defect on an item.
2. Please note there will be a 20% restocking fee for any item returned directly online to us by mail. We can only offer store credit or exchange when going to a physical store for a return which can only be given in-store credit and we can only do exchanges.
3. If an order was shipped for free and is being returned then the shipping amount that cost Hatstop to ship it out will be deducted from the total refundable amount. All items returned must be in new unworn/sellable condition with all original tags and labels attached and with the original packaging. All sales on socks, underwear, and face masks are final and can't be exchanged or returned due to hygiene reasons. There will be no exceptions!
4. To make an exchange, please process a return/exchange form and we will start the return or exchange process.
5. Once an item is received and inspected and meets all returnable criteria. Then we will issue back a refund to the original payment method used by the customer when placing the order and we will notify you via email. Please note there will be a 20% restocking fee for any order/ item returned. Please contact us at this email hatstopdrops@myyahoo.com for any questions or concerns about a return/exchange.
6. All orders bought online can be returned for store credit only and exchanged at any Hatstop retail store. There are no refunds when you're trying to return an item to a physical store location. Please bring your packing list that came with the order or know your order number. Please note that shipping costs are not refundable or can't be transferred into store credit. If free shipping was given to ship out the order. Then expect a deduction (shipping paid by Hatstop) to be taken out from the total refundable amount.
7. All Returns are subject to a 20% restocking fee and all guidelines apply.
EXCHANGE POLICY
(USA) ORDERS AND INTERNATIONAL ORDERS
To make an exchange, please process an exchange/return form below or email us at hatstopdrops@myyahoo.com Please include your order number and what item you wish to exchange it for. (guidelines and eligibility apply)
You got 30 days(USA ORDERS) and 45 days(INTERNATIONAL ORDERS) from the date of the purchase to exchange an item(s) online or instore (shipping costs are not refundable) on any order unless it was a mistake by us or a defect on an item.
REFUND/EXCHANGE GUIDELINES AND ELIGIBILITY
(USA) ORDERS AND INTERNATIONAL ORDERS
*Shipping costs paid by customers are not refundable when exchanging or returning an item.
*Customers are responsible for shipping costs associated with receiving and returning items back for exchanges or returns.
*All items returned must be in new unworn/sellable condition with all original tags and labels attached and with the original packaging.
*All items trying to be returned can not smell like perfume, cigarettes, sweat, or any smell indicating that the hat was worn or broken into.
*Hats that are broken in or have stains on the inside of the sweatband will not be accepted for returns. They will be returned to the customer at the customer's expense
*Any flatbill hat with an unfixable broken bill by the customer will be denied without a refund. (Advice please don't bend the bill until you know the hat fits right)
*All hats/items with structured forms must be shipped in a box. At least 5 inches tall/deep. We recommend reusing the box that the hat/item was originally shipped in.
*Any hats/items shipped in bags, envelopes, or boxes NOT deep enough to maintain the shape of the hat will not be eligible for a return and will be refused at the customers' expense.
All items with product defects/damages are fully covered by us. Please email us right away for instructions on how to proceed at hatstopdrops@myyahoo.com
SHIPPED WRONG ITEM/SIZE BY US POLICY
(USA) ORDERS AND INTERNATIONAL ORDERS
RECEIVED THE WRONG ITEM/SIZE?
Mistakes happen from time to time. If we accidentally send out the wrong item. We want to make sure that you know you are fully covered. Contact us right away at this email hatstopdrops@myyahoo.com with the pictures of the wrong item sent, and please include your order number in the subject of the email. We will send you a shipping label for the return and proceed at your request. We can either send the right hat if available or issue a refund upon delivery.
REFUND TIME FRAME
(USA) ORDERS AND INTERNATIONAL ORDERS
How long do refunds take to process?
All refunds take approximately 7-10 days to be processed from the date received. All refunds will be returned back to the original payment method used by the customer.