IMPORTANT INFORMATION
Hatstop assumes all shipping information was entered correctly at check out. An order acknowledgment gets sent to your email address after every order. Hatstop assumes that all orders are correct unless we are otherwise notified by the customer. In case you have to change anything please call us right away so we can make sure the shipping department gets your request before it ships out. Also, we highly suggest to you that you send an email with your changes within the 1-hour window. We promise that all emails and all customer call requests are looked at and changed before we start shipping out any orders. If you send an email and we don't respond right away, please don't worry since we won't ship out anything until we look at all emails and phone call requests from customers. Our shipping customer service department will reach out to you by email and sometimes by phone to confirm the change to order by your request. The Number to call for changes is Customer Service at 1 (253)839-4084 and we highly suggest you email us at hatstopdrops@myyahoo.com after you call so we can have your request on file and can faster help you. Please include your order number.
OUT-OF-STOCK ITEM POLICY
Items sometimes oversell online or inventory could be sometimes off due to many reasons. So if this happens when you order an item from our website in which it's out of stock. Then we would typically reach out to you by email first and if you did not respond right away then we would give you a call. We would ask if you want to do a replacement for another in-stock item or if you just want a refund and to ship out what we have in stock. We won't ship out anything until we get a response from the customer. But if the customer does not respond in more than 3 days then we would just ship out the in-stock items and automatically refund the out-of-stock items due to no response by the customer.
STORE PICKUP POLICY
During checkout, you will have the ability to do store pickup on most items. Please follow the directions in the message sent to you by text or email on how long it takes for your order to be ready for pickup. You will also get notified when the order is ready for pickup. When picking up an order please have your order number ready with a Valid Photo ID. We only hold your order for 7 days. If you don't make it in by then. We will cancel the order and refund it back to the original payment method. Please note there will be a 10% fee for any cancellation subtracted from the total refundable amount. Also please note if you chose or can only choose the shipping option for your order online and you would rather pick it up in-store then you would have to call or send an email within one hour of the order. Also, you can even leave down a message on the customer notes to us stating that you are going to pick it up instead. Please be aware that there are no guarantees the order won't ship out since it's a shipping order and many requests sometimes get overlooked. Hatstop will not be responsible for any shipping fees.
ORDER CANCELLATION POLICY
You got 1 Hour from the time you place the order to give us a call or send us an email to cancel any order and stop it from shipping out. After 1 Hour Hatstop can not guarantee to cancel an order since it could already be processed and shipped out by then. Hatstop will not be responsible for any shipping fees associated with shipping back the unwanted order back to us. Also, there will not be any refunds on the shipping cost paid by the customer initially to ship out the order. If there was free shipping on the order. Then the shipping fee that cost Hatstop to ship out that order will be subtracted from the total refund amount of the order. Also, there will be a 10% cancellation fee for any order Canceled from any order placed online.
INCOMPLETE BAD ADDRESS POLICY
Original shipping charges will apply to orders for re-ships due to bad and incomplete addresses. Hatstop is not responsible for any shipping charges due to bad and incomplete addresses filled out by customers at checkout when entering their addresses. If free shipping was offered and used and the order gets returned. The shipping fee that cost Hatstop to ship it out will be subtracted from the total refundable amount of the order and a 10% cancellation fee will be subtracted as well.
PACKAGE DELIVERY LIABILITY
Hatstop will not be responsible for unsuccessful delivery attempts due to the recipient’s absence at the delivery location, the address being incorrect/incomplete and the courier could not access the delivery location. Hatstop will not be responsible for a lost package when the package is signed for. That includes even if the person signing for the package is not the buyer.
Hatstop is not responsible for lost or stolen packages. By shopping with us, you assume the risk of lost or stolen packages. We ship with trackable delivery confirmation on every order. If a package shows as delivered then we would not be responsible for any lost or stolen packages. Customer service will do their best to help you figure out what happened to your order. We highly recommend the customer leave a note in the comment section at checkout.
Let us know to add "Signature on Delivery" at checkout during shipping speed selection to prevent package theft. Otherwise, the carrier will generally determine if your order can be left in a safe secure place at your delivery address. To have your mail get to you for sure we highly recommend Signature on Delivery. Please include that in the buyer's notes so we can add that to your order. Please note there will be a fee charged for the signature on delivery. We typically send you an invoice to your email where you can pay online to add a signature on the delivery option.
SHIPPING DELAYS
Hatstop Is not responsible for any weather shipping delays, shipping carriers delays, or holidays and weekend delays since they are not considered working business days. All these factors are out of our complete control. All shipping speeds from the shipping carriers' purchases during checkout are assumed to be correct by the shipping carriers since they provide us with this information. Once we hand over the package to the shipping carrier. The amount of days in which the package is delivered is out of our complete control. We just go off the shipping carriers' delivery times and real-time delivery prices they provide us with when checking out.
CHANGING PLACED ORDERS
After 1 hour there is no guarantee that we can change the order since most orders ship fast. f you recently placed an order. You picked the wrong size, the wrong item, or simply need to change any item in the order. Please notify us by calling us right away. Customer Service 1(253)839-4084 or for even faster service by Email at hatstopdrops@myyahoo.com Any changes are possible as long as the item you are trying to switch is the same price or cheaper. If the item is more than we would have to cancel the order and place another order. Customer service can help you out with that.
SHIPPING COSTS
Shipping costs are shown and determined at checkout by customers. You have the option of choosing how much you pay for shipping based on how fast you want your package to arrive. Please note for international orders shipping rates sometimes don't show at checkout. Please don't assume shipping is free since shipping internationally is usually expensive. Customer service usually reaches out to you for a shipping rate where you can pay through an invoice online sent to your email.
SHIPPING DESTINATIONS
We currently ship anywhere inside the USA (50 states) and U.S. territories. We also ship internationally.
INTERNATIONAL ORDERS
For international orders, Hatstop is not responsible for any importing fees. By placing your order you acknowledge that you understand the potential of and accept responsibility for any possible customs fees and/or imported goods handling fees for your respective country.
SHIPPING SPEEDS
We currently use the United States Postal Service (USPS) to ship out all our packages/orders. They deliver 6 days a week Monday-Saturday. Shipping speeds can be chosen by customers at the checkout. DHL is available for fast international shipping as well as USPS. Speeds depend on how fast the customer wants to receive the package/order and wants to spend on the shipping costs.
LOST IN TRANSIT PACKAGES POLICY
Sometimes packages get lost in transit. This happens very rarely but does happen. In this case, if your order stalls for a long time and we determined that the package is lost from the shipping carrier. Then we would send a replacement of the same item ordered and we would provide you with tracking as well. If somehow the item that got lost in transit is not in stock then customer service would reach out to you and see if you would want to exchange it for something else online. Or will definitely refund the order since it was lost in transit.