FREQUENTLY ASKED QUESTIONS
QUESTIONS AND ANSWERS
Q: HOW LONG DOES IT TAKE TO SHIP OUT MY ORDER?
A: IT NORMALLY TAKES 1-3 BUSINESS DAYS TO SHIP OUT YOUR ORDER IF THERE IS NOTHING WRONG WITH YOUR ORDER SUCH AS A BAD ADDRESS OR OUT-OF-STOCK ITEM/ITEMS.
Q: CAN I CANCEL MY ORDER?
A: AFTER 1 HOUR THERE IS NO GUARANTEE THE ORDER HAS NOT BEEN SHIPPED OUT ALREADY. IF IT HAS NOT THEN WE CAN DEFINITELY CANCEL THE ORDER. PLEASE NOTE THERE WILL BE A 10% CANCELLATION FEE.
Q: CAN I MAKE CHANGES TO MY ORDER?
A: AFTER 1 HOUR THERE IS NO GUARANTEE THAT THE ORDER HAS NOT BEEN SHIPPED OUT ALREADY. IF THE ORDER HAS NOT BEEN SHIPPED OUT YET THEN WE CAN DO ANY CHANGES THAT YOU MAY WANT TO DO DEPENDING ON THE AVAILITY OF ITEMS.
Q: CAN I UPDATE MY ADDRESS BECAUSE I NOTICED IT WAS PUT IN WRONG AT CHECKOUT?
A: YES PLEASE SEND US AN EMAIL AT HATSTOPDROPS@MYYAHOO.COM RIGHT AWAY AFTER PLACING THE ORDER WITHIN THE 1-HOUR TIME SPAN. SINCE THERE IS NO GUARANTEE THE ORDER HAS BEEN SHIPPED OUT ALREADY.
Q: CAN I ADD MORE ITEMS TO MY ORDER AFTER I HAVE ALREADY PLACED THE ORDER ONLINE?
A: YES YOU CAN YOU WOULD ONLY HAVE TO REACH OUT TO CUSTOMER SERVICE AT HATSTOPDROPS@MYYAHOO.COM WITHIN THE 1 HOUR ORDER TIME SPAN. WE WOULD JUST SEND YOU AN INVOICE THROUGH TEXT OR EMAIL WHERE YOU CAN PAY ONLINE FOR THE EXTRA ITEM/ITEMS AND EXTRA SHIPPING COST.
Q: CAN I CANCEL AN ITEM OR MANY ITEMS FROM THE ORDER I JUST PLACED?
A: YES YOU CAN IF IT'S WITHIN THE 1 HOUR OF PLACING THE ORDER. PLEASE NOTE THERE WILL BE A 10% CANCELLATION FEE ON ALL ITEMS CANCELED.
Q: I RECEIVED TRACKING INFORMATION BUT MY ORDER IS NOT YET TRACKING.
A: WE PREPACKAGE YOUR ORDERS AND PRINT OUT YOUR SHIPPING LABEL WHICH MAKES THE SYSTEM SEND YOU AUTOMATIC SHIPPING NOTIFICATIONS. AT THIS POINT, WE STILL HAVE YOUR PACKAGES STILL WITH US. UNTIL THE PACKAGES GET DROPPED OFF AND GET A SCAN IN INTO THE CARRIER'S TRACKING SYSTEM. USUALLY, PLEASE ALLOW A FULL 72 HOURS NOT INCLUDING WEEKENDS TO ALLOW THE TRACKING NUMBER THAT YOU RECEIVED TO START TRACKING. IF YOUR TRACKING NUMBER AFTER 72 HOURS STILL HAS NOT STARTED TO TRACK IN THE CARRIER'S SHIPPING SYSTEM. THEN PLEASE REACH OUT TO CUSTOMER SERVICE AT HATSTOPDROPS@MYYAHOO.COM
Q: CAN I SWITCH THE ADDRESS OF MY ORDER WHILE IT'S IN TRANSIT BECAUSE I JUST NOTICE IT WAS WRONG?
A: WE ARE NOT ABLE TO SWITCH THE ADDRESS WHILE IN TRANSIT OURSELVES. YOU WOULD HAVE TO CONTACT YOUR LOCAL POST OFFICE OR THE LOCAL SHIPPING CARRIER FACILITY TO ASK THEM TO ADD SOMETHING TO YOUR ADDRESS BEFORE THE ORDER GETS SENT BACK TO US. BUT TYPICALLY WE WOULD JUST HAVE TO WAIT FOR THE CARRIER TO SHIP BACK THE ORDER TO US DUE TO A BAD ADDRESS GIVEN. PLEASE NOTE THERE WILL BE A RESHIPPING FEE TO SHIP BACK THE ITEM.
Q: CAN I RETURN/EXCHANGE AN ITEM PAST THE 30 DAYS OF THE PURCHASE?
A: DUE TO OUR POLICIES ALL SALES ARE FINAL AFTER 30 DAYS OF THE PURCHASE.
Q: CAN I RETURN/EXCHANGE AN ITEM THAT I BOUGHT ONLINE AT A PHYSICAL RETAIL STORE?
A: WHEN RETURNING AN ITEM THAT YOU BOUGHT ONLINE. WE CAN ONLY GIVE YOU STORE CREDIT OR EXCHANGE THE ITEM/ITEMS IN THE ORDER FOR YOU. THERE ARE NO REFUNDS FOR RETURNING AN ORDER BOUGHT ONLINE TO A STORE. STORE CREDIT AND EXCHANGES ONLY.
Q: CAN I USE MY E-GIFT CARD THAT I BOUGHT ONLINE IN-STORE OR CAN I USE THE GIFT CARD THAT I BOUGHT IN-STORE FOR ONLINE USE?
A: YOU CAN DO EITHER OF THOSE GIFT CARDS IN-STORE OR ONLINE AND VICE VERSA JUST ALWAYS KNOW AND PROVIDE YOUR GIFT CARD OR NUMBER FOR IN-STORE AND ONLINE BUYING.
Q: CAN I APPLY A DISCOUNT COUPON AFTER I HAVE PLACED THE ORDER ONLINE?
A: WE ARE NOT ABLE TO APPLY ANY DISCOUNT COUPONS AFTER YOU HAVE ALREADY PLACED THE ORDER.
Q: CAN I USE THE MEMBERSHIP THAT I HAVE IN STORE FOR ONLINE USE?
A: AT THIS MOMENT WE DO NOT HAVE THE MEMBERSHIP WE USE AT THE STORES CONNECTED TO THE ONLINE. WE ARE CURRENTLY WORKING ON ADDING THE MEMBERSHIP TO THE ONLINE STORES.
Q: CAN I PICK UP A ORDER IN-STORE THAT I PLACED ONLINE?
A: IF YOU FORGET TO SELECT THE PICKUP OPTION FOR YOUR ORDER WHEN PLACING THE OTHER ONLINE. IN MOST CASES, WE CAN NOT SWITCH THE WAY THE ORDER IS GOING TO GET FULFILLED SINCE IT REALLY MESSES UP AND SLOWS DOWN OUR SHIPPING PROCESS. PLEASE REACH OUT TO CUSTOMER SERVICE AT HATSTOPDROPS@MYYAHOO.COM FOR ANY QUESTIONS OR CONCERNS.
Q: YOU STILL HAVE NOT RESPONDED TO THE EMAIL I SENT OUT TO CUSTOMER SERVICE AT HATSTOPDROPS@MYYAHOO.COM.
A: SOMETIMES EMAILS GET SENT TO SPAM AND WE ARE NOT ABLE TO VIEW THEM RIGHT AWAY. WE ALSO GET SO MANY MESSAGES SENT TO US DAILY EVERY DAY SO IT TAKES SOME TIME TO RESPOND TO EVERY SINGLE MESSAGE THAT WAS SENT TO US. PLEASE BE PATIENT AND WAIT FOR A REPLY.
Q: I RECEIVED A SHIPPING NOTIFICATION AND TRACKING FOR MY RECENT ORDER BUT THEN I GOT A NOTIFICATION THAT ONE OR MORE ITEMS IN MY ORDER GOT CANCELED.
A: TO MAKE THE SHIPPING PROCESS EXTREMELY QUICK SO YOU DON'T HAVE TO WAIT SO LONG. WE USUALLY PRE-PRINT THE SHIPPING LABELS AND ALL PACKING SLIPS FIRST. THEN AFTER THAT, WE GATHER ALL THE ITEMS FROM YOUR ORDER FROM THE PICKING PILE. WE THEN CHECK FOR DAMAGES OR HATS THAT ARE OVERSOLD ONLINE. IF THE HAT IS MISSING OR DAMAGED IN MOST CASES THE ORDER GETS CANCELED AND REFUNDED BACK TO THE ORIGINAL WAY THE CUSTOMER PAID ONLINE. REFUNDS USUALLY TAKE 1-7 BUSINESS DAYS TO POST ON THE CUSTOMER'S ACCOUNT. SOMETIMES WE DO REACH OUT FOR A REPLACEMENT OPTION FROM THE CUSTOMER. THE CUSTOMER WILL BE ABLE TO CHOOSE IF HE OR SHE WANTS A REPLACEMENT OR A FULL REFUND. THIS SOMETIMES HAPPENS AND ARE VERY SORRY FOR THE INCONVENIENCE.